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TRYNAMEKS® Terms & Policy

TRYNAMEKS reserves the right to authorize all product returns. Credit for all returned products will be issued toward future purchase only, unless products were found defective out of the box. Customers must notify TRYNAMEKS and/or carrier attempting delivery regarding products damaged in shipping within 5 days of receiving the products. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges for refund, exchange & repair. TRYNAMEKS reserves the right to match the shipping charges for returned item(s) for replacement under warranty.

1) Legal disclaimers

Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness on all products. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. Seller reserves the right to take possession of goods if purchaser fails to make payment after 3rd final payment request by seller. If goods herein being purchased are being purchased for purposes of resell/export, purchaser must obtain from the state and/or federal government certain resell/export documentation before shipping. In addition, manufacturers' warranties for resell/exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased. Extended warranty, On-Site service is dependent upon warranty/service options from the manufacturer and customer location.

2) Internet disclaimer

Internet connectivity requires access services from an Internet Service Provider (ISP). Contact your local access provider for rates, terms and conditions.

3) Payment policy

TRYNAMEKS will accept a cashiers check or money order on all COD orders. TRYNAMEKS will accept personal or business checks up to $5,000 for prepaid orders, subject to verification. Please allow 10 business days for clearing. All payments are due in full upon invoicing. Additional charges may apply for electronic transfer of funds.

4) Net Terms

TRYNAMEKS will deliver orders under "Net Terms" for pre approved customers only. Shipment or delivery of the products are subject to verification of the customer's account status. TRYNAMEKS will notify customer if delivery cannot be made. Late charges may be assessed if customer's net account is over due more than 3 days. Ask your account manager for detail. An official purchase request/purchase order on company letterhead bearing original signature by an authorized officer will be required before product shipment. TRYNAMEKS reserves the right to authorize shipment on faxed purchase order.

5) Reseller account

Please contact TRYNAMEKS for details regarding setting up reseller account. All reseller accounts are subject to document verification. Approval of product manufacturer may be required to resell certain products.

6) Freight policy

All orders will be shipped via ground transportation unless and otherwise specified by customer. Shipping and handling charges on all orders may vary due to weight, distance, insurance and so forth; contact your TRYNAMEKS account manager for our most current and competitive rates, options and shipping specials. For your protection, we ship only to your verified billing/shipping address. In some circumstances, international shipping may not be available. Call for details.

7) Return policy

TRYNAMEKS offers a 30 day return policy on most items based on manufacturer return policies. For further information not listed, please contact your TRYNAMEKS account manager.

Please call (847) 301-1555 or e-mail our Returns Department at to obtain a Return Authorization Number (RAN) before shipping your product. NO returns of any type will be accepted without a Return Authorization Number (RAN). For faster service, please have the following information on hand when calling for a Return Authorization Number (RAN): customer name, invoice number, serial number and nature of the problem.


All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

TRYNAMEKS strongly recommends you use proper packing material and fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for TRYNAMEKS to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify TRYNAMEKS immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify TRYNAMEKS of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call (847) 301-1555 or your TRYNAMEKS account manager to arrange for carrier inspection and a pick up of damaged merchandise.

DEFECTIVE returns can be returned directly to TRYNAMEKS within 15 days (maximum) from the invoice date, at TRYNAMEKS' discretion for: credit, replacement, exchange or repair. Subject to verification. All Refunds are dependent upon received amount from the manufacturer/distributor.

Manufacturer restrictions do apply for all returns. Any item that is missing the UPC can ONLY be replaced with the same item. After 15 days, all manufacturers' warranties apply.

NON-DEFECTIVE returns can be accepted directly by TRYNAMEKS within 30 days from the invoice date, at TRYNAMEKS' discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 25 percent restocking fee.

Due to manufacturers' policies, TRYNAMEKS cannot accept returns of the custom configured orders or the following items for exchange, replacement or credit FOR ANY REASON: (Compaq, IBM, Hewlett-Packard, AST). DEFECTIVE merchandise can be returned for REPAIR ONLY to: TRYNAMEKS, the manufacturer direct or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business or in the case of specially ordered items.

8) Software and DVD movie return policy

Only defective software and DVD movies can be returned to TRYNAMEKS for replacement. The return must take place within 15 days of invoice date and may only be replaced for the SAME software or DVD movie title. Unopened software may be returned for refund or exchange within 30 days of invoice date. Multiple software licenses cannot be returned for refund or exchange unless first authorized by the manufacturer. All software and DVD returns are subject to verification.

9) Pricing disclaimer

All pricing subject to change without notice. For all prices, products and promotional offers, TRYNAMEKS reserves the right to make necessary adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.

10) Used/Refurbished products

All pricing on used/refurbished products are subject to change without notice. For all prices, products and offers, TRYNAMEKS reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. Warranty on the used/refurbished products may or may not be available from manufacturer. TRYNAMEKS has a no-return policy for used/refurbished items.

Important note

Opened multiple licenses may not be returned for any reason. If the terms and conditions stated on your purchase differ from those stated on our invoice and you do not notify TRYNAMEKS of such within 15 days, it shall signify your acceptance of our original terms as stated on our invoice. All trademarks and registered trademarks are the sole property of their respective owners. Photographs courtesy of respective manufacturers. TRYNAMEKS and the TRYNAMEKS logo are registered trademarks of TRYNAMEKS, Inc.